At a glance
| Bought as a consumer | Bought as a business | |
|---|---|---|
| Monthly plan | Withdraw within 14 days. You get back what you paid, minus what you used if you asked for the plan to start right away: the days used, or the plan’s AI answers used if that is more. | No refund. Cancel any time; the plan runs until the end of the month you paid for. |
| Lifetime licence | Withdraw within 14 days and get the full price back, once per customer. | Full refund within 14 days, once per customer. |
Both work with one click on the billing page in your dashboard, where each eligible purchase shows its deadline.
Withdrawal information for consumers
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Wolfgang Wachelhofer, trading as Terrapixel, Heiligenstädter Straße 80/3/3, 1190 Wien, Austria, hello@nuvlo.dev) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. You can also withdraw with the “Withdraw from contract here” button on the billing page of your dashboard; we will confirm receipt by email without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
For a monthly plan, what has been provided is the share of the billing period that has passed, or the share of the plan’s monthly AI answers used, whichever is larger. AI answers are produced and paid for when you ask for them, so they count as provided. Answers run on your own Anthropic or OpenAI key are not counted.
Once a lifetime licence was refunded, the lifetime deal can’t be bought again by the same account, person or card. A payment that tries is refunded in full straight away and no licence is issued.
For a lifetime licence we refund the full price even though the licence was usable right away. When you withdraw, the plan or licence ends immediately and the account moves to the Free plan; your servers and sites keep running in your cloud account.
Model withdrawal form
If you want to withdraw from the contract, fill in this form and send it back to us.
To Wolfgang Wachelhofer, trading as Terrapixel, Heiligenstädter Straße 80/3/3, 1190 Wien, Austria, hello@nuvlo.dev:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Lifetime money-back for businesses
If you bought a lifetime licence as a business, you can get the full price back within 14 days of the purchase, without giving a reason. Use the button on the billing page or write to hello@nuvlo.dev. We are glad to hear what did not work for you, but the refund does not depend on it.
- The licence ends when the refund is made, and the account moves to the Free plan.
- The money-back is available once per customer. After a lifetime licence has been refunded, the lifetime deal cannot be bought again by that account, by the person who bought it or with the same card.
- We may refuse a refund if there are clear signs of abuse, such as several accounts used to buy and refund repeatedly, or a refund requested after reselling or handing over the licence.
This promise is voluntary and in addition to the statutory rights of consumers described above.
What is not refunded
- Monthly plans bought as a business, including the first month.
- Renewal payments, and the remaining days of a month after you cancel or downgrade; the plan simply runs until the end of the paid month.
- Requests after the 14-day period, except where the law requires a refund.
- Costs charged by your cloud provider, storage provider, domain registrar or other services you connect; they bill you directly.
How refunds are paid
Refunds go back to the card you paid with, through Stripe. We send them within 14 days; depending on your bank it can take another 5–10 working days until the amount shows on your statement. Where VAT was charged, the refund includes it.
Card disputes
If something is wrong with a payment, please write to us before disputing it with your bank; a refund is faster for you. While a card dispute is open, the licence or plan it concerns is suspended. If the dispute is decided in your favour, it ends; otherwise it is restored.